Junk Removal Training & Development

Don't Just Hire Them. HaulerUP.

Turn new hires into confident, safety-minded customer experience professionals with interactive training, knowledge checks, live coaching, and certifications built specifically for the junk removal industry.

Built from the field-tested training system that helped create the highest-performing junk removal franchise in the world.

Start Training Your Team

Plans start at $19/month · One-time New Hire Pass available

New Hire Training Path

Jordan M. · Day 6

62% to certification

Company Welcome
Completed
Mission, values and policies acknowledged
Customer Experience & Sales
In progress
Level 2 · Knowledge check 88%
Fleet & Safety Training
Assigned
Pickup truck + dump trailer path
Certified Sales Lead
Locked
Unlocks after the capstone role-play

Upcoming role-play

Establishing Value

Thu 9:00 AM · with Manager

Skills earned

Call AheadRapportFinding the WHYSafe Lifting

Most crews are trained by ride-along and hope.

Every new hire learns a different version of the job.
Sales conversations depend on who happens to be on the truck.
Safety expectations live in someone's head, not in a record.
Nobody can prove a person is actually ready for a customer.
Turnover erases whatever training did happen.

HaulerUP makes readiness something you can see.

One standard every hire learns, in your company's branding.
Interactive lessons and scored knowledge checks that gate progress.
Live role-plays a manager or trainer scores against a rubric.
Fleet and jobsite safety certification with a real exam.
A record of every score, evaluation and certificate you can show.

How it works

Five steps from first day to certified

Progress only moves forward when the person proves they are ready.

1
Company onboarding
Your logo, story, mission, values, policies and expectations — acknowledged and recorded.
2
Interactive training
Short lessons, real customer scenarios, branching conversations and decisions. No video required.
3
Knowledge checks
Five-question checks with an 80% pass, immediate coaching feedback and unlimited retakes.
4
Live role-play evaluation
A manager or certified trainer scores the conversation against a rubric before the next level unlocks.
5
Certification
Certificates, badges and a permanent training record for every person on the crew.

Training programs

Four programs, one standard

Everything is included in every plan. Only the number of active team members changes.

Company Onboarding

Your brand, your expectations

Company welcome, mission and values
Policies and expectations acknowledgment
First-day orientation before any training starts

The HaulerUP Standard

Customer Experience & Sales Certification

Five levels from the call ahead to closing the job
Value keys, finding the WHY, objections and the WOW factor
Capstone role-play for Certified Sales Lead

The HaulerUP Safety Standard

Fleet, Field, and Jobsite Safety Certification

Core safety plus vehicle-specific fleet training
Fleet-aware final exam with a 90% requirement
Certified Safety Ambassador designation

Train the Trainer

Teach the Standard. Coach the Behavior.

Run realistic role-plays and stay in character
Score objectively and give honest, actionable feedback
Certified HaulerUP Trainer designation

What makes it different

Courses finish. Certifications are earned.

Role-play creates the experience. Honest feedback creates the improvement.

Live evaluation, not a click-through
A manager or certified trainer runs the scenario and scores each required behavior.
Mandatory behaviors
Some behaviors are pass-or-fail. Missing one means a retest, not a partial credit.
Hidden scenario details
The trainee doesn't know the customer's WHY going in — they have to uncover it.
Coaching that improves people
Every evaluation requires specific, actionable feedback before it can be submitted.

Crew Training Overview

8 active team members

Certified

In training

Needs attention

J
Jordan M.
Level 2
On track
C
Casey R.
Level 1
Role-play due
M
Marcus T.
Level 4
On track
D
Dana W.
Level 1
Behind

Next scheduled certification: Establishing Value role-play, Thursday 9:00 AM.

Interactive by design

Field training, not a digital textbook

Branching conversations

Choose what you'd say next and watch customer confidence rise or fall.

Weak vs. strong comparisons

See the same moment handled two ways, then explain the difference.

Sequencing drills

Put the steps of a walkthrough or a safe lift in the right order.

Hazard spotting

Find what's wrong in a jobsite scene before it becomes an incident.

“What would you say?”

Practice the words out loud, then compare against the standard.

Skill awards

Earn named skills that show up on the person's profile as they progress.

Fleet coverage

Safety training matched to what your crew actually drives

Assign the vehicles a person operates and their exam is built around them.

Pickup Trucks

Trailers

Box Trucks

Dump Trucks

Roll-Off Trucks

Certifications

Designations your crew can earn — and you can prove

Certified Sales Lead

Completes all five sales levels and passes the full-journey capstone role-play with every required behavior demonstrated.

Certified Safety Ambassador

Passes core and fleet-specific safety training plus the final exam at 90% with no missed critical questions.

Certified HaulerUP Trainer

Completes Train the Trainer, passes calibration and the final assessment, and is approved by an owner.

Train the Trainer

Teach the Standard. Coach the Behavior. Protect the Certification.

A certification is only worth what the person scoring it knows. Train the Trainer prepares owners, managers and designated trainers to run realistic role-plays, observe behavior objectively, apply the rubric consistently and deliver feedback that actually improves performance.

Stay in character and run a realistic scenario

Score behavior, not personality

Give honest feedback without embarrassing anyone

Run fair retests and track every change

Pricing

Simple plans that grow with your crew

Every plan includes every training program. Only the number of active team members changes.

MonthlyAnnual2 months free

Starter

$19/month

Up to 5 active team members

Crew

$29/month

Up to 10 active team members

Growth

$49/month

Up to 25 active team members

Pro

$79/month

Up to 50 active team members

Enterprise

$99/month

Unlimited active team members

New Hire Pass

$59one-time

Training access for one trainee for 90 days. One-time payment, never renews.

Use it on its own, or add one trainee on top of your plan. Access starts the day you assign it and never renews.

Included in every plan

Company onboarding
Customer Experience and Sales Certification
Fleet and Safety Training
Train the Trainer
Knowledge checks
Final exams
Live role-play evaluations
Honest trainer feedback
Retesting
Certificates and badges
Company branding
Progress dashboards
Training history
Notifications
No setup fee

Owners, Managers, Trainers, and Trainer Candidates do not count toward your team-member limit unless they are also assigned training as a Trainee.

Why HaulerUP exists

Built from experience. Proven in the field.

“I built HaulerUP because I’ve seen what happens when good people are sent into the field without enough preparation. When the expectations are clear, the skills are practiced, and the feedback is honest, employees become more confident, teams become more consistent, and customers receive a better experience. This is how you create a high-performing team who wins on purpose...”
— Kevin Hess, Founder of HaulerUP

FAQ

Questions owners ask